Website Care Plan

WEBSITE HOSTING, SECURITY & CARE PLAN

We make sure your website is protected, backed up, and expertly cared for.

Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.

That’s where we come in to make your life easier! 

Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your business!

 SO, WHAT’S IN THE PLAN?

Here’s a snapshot of the key components that make our website care plan invaluable for our clients.

Note: For clients who choose the Website Care Plan.

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WEBSITE HOSTING

Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.

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WEBSITE BACKUP

Backing up your website consistently is critical for many reasons most importantly, if the site needs to be restored, transferred, or downloaded, we offer external backups and restore points for all clients on our plans.

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PRIORITY SUPPORT

You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, addition or when you have any questions and we do our best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉

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WEBSITE UPDATES

Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.

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WEBSITE OPTIMIZATION

In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”

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PERSONAL CONSULTATIONS

We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.

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MONITORING & SECURITY

We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.

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MONTHLY REPORTING

You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.

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AUTO PRIVACY POLICY

EVERY website needs to have a current and comprehensive privacy policy that safeguards the traffic and activity of its visitors. We do that for you with our partnership with Termaggedon. This tool is designed to ensure that your website stays compliant with auto-updating policies that are generated automatically.

WE'RE IN YOUR CORNER MONTH TO MONTH!

As a client on our premium or elite monthly plan, we offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions, or changes!

Additionally, all care plan clients get our reduced hourly rate!

 THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED

Here are just a few of the most common scenarios of unprotected sites:

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WEBSITE HACK

If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.

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SEO IMPLICATIONS

If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”

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POOR PERFORMANCE

If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.

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WEBSITE LEGITIMACY

If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.

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NO BACKUPS

If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.

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IT'S ALL ON YOU

By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.

THE GOOD NEWS IS…WE’VE GOT YOU COVERED!

No need to handle website maintenance solo—let us take care of it for you.

We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!

 Choose your plan

We want to make sure we have the perfect website care plan for your business. These plans ensure they meet your specific needs and keep your website running smoothly.

Our three versatile packages ensure you receive all the essentials without unnecessary features!

NO-RISK GUARANTEE

Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site from the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.

In Danielle’s Words

“Anissa’s exceptional website maintenance service has been a game-changer for me. Before her, I was constantly frustrated with website issues and wasted time trying to solve them ourselves. However, Anissa’s proactive approach and meticulous care have transformed my experience. From reduced downtime to improved speed and bug-free operation, her service has made my website seamless and stress-free. With Anissa taking care of my website, I can focus on growing my business confidently. I highly recommend her outstanding website maintenance service.”

Danielle Nicholas

Home Stager

ready for your website to be protected?

Are you ready to Have Us In Your Corner?

Thank you so much for your interest in working together. We will contact you to gather further information and proceed to the next step.

Questions? Look Here.

All Your A’s To Your Q’s

Check this section and see if you can find an answer to your question.

Are there cancellation fees?

Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂

Are there any setup fees?

If we’re building your website, there is no set up fee as long as it’s within a 60 day period!

If, after 60 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.

If we’re onboarding a website we did not design, there is a $250 setup fee  as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

Do you offer just maintenance?

We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.

What if I pass on the plan?

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.

Can I join the plan if I originally pass?

Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 60 days.

What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special, monthly care client!
What if I pass on the plan and my site gets hacked?

In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists Sucuri or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.

Important Note: We do not fixed website hacks unless the site will subsequently be added to our plan.

What if the site gets hacked or breached while on the plan?
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
Do you take on sites that you didn't build?

We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.

Do you offer price breaks for multiple sites?

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as we host and maintain the sites.

Does my monthly update time roll over?

Negative on this one, baby. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.

What's included in the monthly time?

Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!

Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!

Let’s Meet Via Zoom & Chat

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BOOK YOUR DISCOVER CALL

Fill out the 1-on-1 form, click the button, and you will receive an email informing you that your form was received, along with a short questionnaire. Once your questionnaire is received, you will be sent an email inviting you to connect with us. This will allow you to schedule a 30min chat with us via zoom video call.

The chat will allow us to:

  1. Discuss your needs.
  2. Explore whether Virtually Nisaa Web Design Solutions is the right fit for you.

#02

YOUR DETAILS

If we are a good fit, you will receive a proposal detailing what to expect, plus pricing. When you have excepted and submitted the proposal, you will receive a contract and invoice.

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LET’S GET TO WORK

Once you are all signed up for your website solution, you will receive a welcome email with information about your plan and details about the next steps.

Could not find an answer to one of your questions contact us.